Customer Specialist English + French or Italian Hybrid

Do you have a passion for customer service? Are you a people person? Do you have a fluent level of English and proficiency in French or Italian at a native level? Are you looking for a diverse atmosphere to work in?

If so, then you have found the right position!

We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

Key functions:
Ensure customer satisfaction and provide professional customer support.
Manage service Subscriptions (New subscription, subscriptions information, update products, and services, etc.).
Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material.
Follow up and ensure customer satisfaction.
Manage claims, suggestions, and hearing customersfeedback on the product.
Efficiently ensure quick solutions respecting SLAs.
Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition.

Fluency in French or Italian (Native or C2 Level). High level of English (C1).
Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
Advanced user of MS Office
Able to handle stressful situations.
Teamwork spirit. Organized. Curious and hunger to learn more.
Critical and analytical thinking.
Problem resolution.
Customer satisfaction oriented.